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Late Charges from Macy's

August 6th, 2013 at 09:52 am

I got a call from Macy's this morning -- an automated message to call their billing department. So instead of calling, I got online to see what the problem was. Turns out, I charged something for $8 on the Macy's card two months ago and didn't pay the bill. I'm faithful about my bills, so I know I did not receive one in the mail. And I check my email regularly, and I know I did not get a reminder. So I "chatted" online with a rep. I pointed out that my home address was formatted wrong (I have a 1/2 in my address which wreaks havoc with computers). In this case 1/2 was interpreted as 1 2. Which is enough to get the mail lost. I got that corrected, but the rep said I had to call the 800 number to get the fee waived. Well the lady who answered wouldn't budge. Or almost wouldn't budge. I did get a $9 reduction, but still had to pay $30 for an $8 item. Plus, I probably got a ding on my credit history.

She said I probably didn't get the online reminder because it went to spam.

Whatever, I'm not dealing with Macy's again. If I have to buy something there, I'll use my trusty Discover card. I probably only used the Macy's card because of a promotion, so I didn't get much of a deal, did I?

On the good side, I found .04 yesterday -- pennies in four different places!

I needed to return a Redbox DVD yesterday and decided to try to do it during my train break downtown. I located a Redbox only two blocks away -- at a Wal-Mart. What?? A Wal-Mart in downtown Chicago? It was in a regular building, not the traditional big box. It had groceries and produce. I thought, what a great place to pick up an item I forgot to get at the grocery. I'll remember that!

And I made it back to the station in plenty of time.

6 Responses to “Late Charges from Macy's”

  1. IndianGal Says:

    Ouch. I hate it when that happens. What's up with Macy's? Most card companies will waive a fee at least one time. It's just crappy business practice if they don't extend that courtesy to you.

  2. CB in the City Says:

    Since it was two months late, they would only waive one month's fee. It wouldn't have cost them much to keep someone a happy customer.

  3. snafu Says:

    I wonder if you were talking to a supervisor or someone in Customer Service who had authority to over-ride general policy. I'd try one more call to a Manager level. We've got several new CCs this summer. It's been a habit to note due dates in my day-timer when I call to activate cards.

  4. LuckyRobin Says:

    On the rare occasions when I make a small charge like that on a card I almost never use, I always go home and pay it right off, because I know that I won't be looking for it when the bill comes.

    Glad you found a Wal*Mart in an unexpected convenient location. That should come in handy at times.

  5. FrugalTexan75 Says:

    Ugh, how annoying.

    I opened an Amazon CC a few months ago and after the gift card amount had $4 charged to the card. I totally forgot about it ... When I got home from NE I had a paper bill reminding me of the amount. From checking my credit report, it looks like they didn't report it to the credit agencies (but they did report that I paid it!)

  6. CB in the City Says:

    I'm not going to spend any more time on it -- I talked to two different people -- probably didn't get to a manager, but what the hay.

    For a totally different customer experience see my new post on Corner Bakery!

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