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A Terrible Day

November 29th, 2017 at 06:18 am

I'm almost embarrassed to talk about this, even though it is not my fault. I just can't believe how I've been screwed over. It's shaming.

I may have blogged about this before. My mortgage lender demands proof of building insurance (which is handled and paid for by my property managers). This year, I requested the property manager to fax the info TWICE because the first time they claimed they didn't get it. I assumed the matter was settled, especially since it was done twice. The mortgage lender never told me that the document faxed was considered insufficient. I just kept getting threatening letters. Every time I got one, I called the mortgage company and explained that I did not have the document myself and I was trying to get the property manager to send it. They would say, yeah, yeah, it's so hard to work with property managers, we have a lot of trouble with them, blah blah blah.

Well, long story short, the mortgage lender took out hazard insurance and charged me more than $2K. It has gone onto my mortgage balance.

I spent quite a bit of time on the phone yesterday with the mortgage company, but they are unmoveable. I did manage to get the property manager to send the document yet again, this time by email. I also got a pdf copy and I can see that the document is current. I don't know whether the previous two were.

I emailed the mortgage company and requested that the charge be removed, as the terms have been met, that I do not need additional insurance, and I have been trying in good faith for months to get this done. My emails and calls to them document that.

I don't even dare look this morning. I have done everything I can, short of carrying the physical document to the mortgage office and sticking it under their noses.

I am sick. You guys know what a $2K bill -- for nothing -- will do to my budget and my life. And the unfairness of it is devastating.

On top of that, I am physically sick, coming down with a bad cold, and I feel awful.

I was on a high yesterday, before this came to a head, because I bought myself a Christmas present -- membership to the Art Institute. Now that $95 expense is something I regret.

Has anyone ever heard of anything like this? I may have legal recourse, but it would cost more than the $2K, probably. Screwed!

9 Responses to “A Terrible Day”

  1. Laura S. Says:

    I did property management for a short time in Florida. This documentation issue came up MANY times in my short tenure. It sounds like the property manager did not follow through properly and ensure the information was sufficient. I would contact the management company the property manager works for. Assuming I am correct, and their manager dropped the ball, they should get this fixed or cover the costs.

  2. MonkeyMama Says:

    I had something similar happen when we had a condo/HOA, but they removed it when we complained. This is exactly one of those reasons I am not fans of debt. It's because we could all do with a little less of this nonsense in our lives. Stuff like this is VERY stressful. ((HUGS))

    Unfortunately, I don't remember the details. I feel like they sent us a bill directly. Adding it to the mortgage sounds very shady to me, but I admit I don't remember the details of what happened 20 years ago. (I probably didn't realize that if we didn't pay the insurance bill that they would just tack it on to the mortgage). I don't have any useful advice but to fight it because it's going to come up every single year. Small claims court? Surely there is some avenue you can complain before having to resort to small claims? Hoping others have ideas.

  3. CB in the City Says:

    Thank you Laura and MM. I just got an email with a promise that the charge will be removed. I am certainly going to be on their backs every minute next year when this comes up again.

  4. MonkeyMama Says:

    @CB - That is awesome!! Good to have that in writing. Phew!

  5. rob62521 Says:

    I'm so sorry this happened. I'm glad it has been resolved, but the stress it caused you before probably didn't help with you coming down with a cold and making you even worse. Hang in there. Glad you stayed on it.

  6. ceejay74 Says:

    Oh whew, I was so relieved to read your update! It is indeed shameful how much hand-holding you have to do to get people to do their jobs -- and then they attempt to penalize YOU for it. Had this happen several times in the whole home buying, selling and refinancing process a couple years ago. Yes, stay on top of them relentlessly next year. Jerks!

  7. My English Castle Says:

    Oh thank goodness. I was starting to feel sick myself! Now you can have your cocoa at the AI in the Members' Lounge and enjoy!

  8. PatientSaver Says:

    so glad it will be fixed...!

  9. LivingAlmostLarge Says:

    So sorry to hear you aren't well and the day going so badly.

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