Home > Really upset with Comcast

Really upset with Comcast

January 6th, 2012 at 04:49 pm

Well, you know I was trying to cancel cable but keep my internet, and the agent told me if I went to basic cable, my bill would be $46 -- lower than the $59 for internet alone. This was my understanding anyway.

This morning I get my email to view my bill online. Still $86. I called, and I was told that with both cable and internet it is $86. So, by signing a frickin' 2-year contract for LESS service, I get to pay the same rate???????? Maybe I misunderstood, but why on earth would they even offer that as a good deal?

I got a call from a representative really, really pushing me to take a $60-some deal for "100 channels" blah-blah-blah, but I said no, still believing I had a $46 deal for basic & internet.

I should just cancel, I know. They gave me a different number to cancel, but I'm thinking, God knows what kind of crap I'll have to go through to do that.

I sent them an email, more nicely worded than this, and I'll give them 24 hours to make it right. Then I guess I'll investigate other resources.

8 Responses to “Really upset with Comcast”

  1. EarlyRetirementJoy Says:

    I feel your pain - these companies are so unbelievably difficult to deal with it defies description. I loathe them all, each and every one.

    We signed up my mentally disabled SIL for TV cable last year, requesting a month to month plan. The apt complex where she rents was changing TV cable companies soon, and they told us at move in to be sure to sign up for a month to month. The rep we dealt with assured us that we were on a month to month, even pointing to an additional $5 monthly fee assigned only to month-to-month subscribers.

    Flash forward a few months to when apt complex gives notice that TV cable company has been changed. We call back to cancel service with original TV cable company and are told no such month to month plan exists and there will be a $186 early disconnect fee charged. I raised holy heck, and demanded to be transferred, then transferred again, until I reached someone high enough to make the necessary decision to waive the $186 fee. And did, finally, after many, many minutes and transfers, I'm sure a good two hours in total. One I finally reached someone with enough authority to waive the $186 fee, and she agreed to do so, she kept referencing it as "making an exception." I got hot under the collar at that point and said "this is not an exception, thank you, this is what your representative advised at sign up." I know, I should have kept my mouth shut, but I was so ticked off!

    So document, document, document is the best advice I can provide, along with working your way up the chain to someone with enough brains to make this right. Good luck!

  2. CB in the City Says:

    I know, but how do you document when everything is verbal? It just boils down to "he said, she said." On purpose, I think.

    I can't spend two hours at work arguing with reps, and I can't spend two hours on my cell phone at home.

    I really hate these companies. Their customer service is horrific.

  3. EarlyRetirementJoy Says:

    I would suggest writing down everything now that you recall about your initial call if you have not yet done so, and then politely insisting on being transferred to a mgr immediately when you call them again, based on having already tried to deal with a CSR. Go over what you wrote down with the mgr and ask what they can do to help make this right. Then stop talking and wait for their response. Continue to say, "I understand, but how can we make this right?" as many times as necessary, calmly each time.

    I do think that will work, even if in just getting you back to where you were on your old plan before making the recent switch.

  4. jewels3 Says:

    a lot of times if you go to a company's website, they have live chat, and sometimes you might be able to get a transcript of the conversation.

  5. MonkeyMama Says:

    On purpose - of course.

    I paid Dish $50 rather than fight with them over the fact that we NEVER agreed to a contract with them - they could produce nothing in writing. My sanity and credit was not worth fighting it. I get so upset with this stuff, there is a point of just letting it go, though not sure if I could in *this* case. Just for $50 it was just, whatever! My dh had just had brain surgery otherwise, he would have probably been up to the fight. HE just told me, "I can't deal with this right now," and we let it go. Of course, he is home full-time and often spends hours on the phone resolving this kind of stuff - I don't have the stomach for it.

    The funny thing is people automatically assumed we dropped cable as a financial thing. Frankly, I was sick of the cable companies and their BS - that was 99% of it - and their insane prices go along with that. I never minded having cable when we had a really nice mom and pop type cable company. Is probably the only reason we had cable in the first place.

  6. LuckyRobin Says:

    Comcast is probably one of my least favorite companies to deal with. In certain parts of our county they have a monopoly on phone service. There just are no other phone companies that serivce the remote areas. Of course one of those areas is where out old house is. We have to keep a phone line in order to run our alarm system. So for one telephone line with no bells and whistles, it is still $45 a month. $45 just so the alarm system can phone out if someone triggers it. It just infuriates me that they don't have anything cheaper. If it were here in town there is another phone company that gives you a basic line for $20. I can't wait for the day when I can cancel that phone.

    I also hate that they are the only company with fast internet around here. All the other internet companies are very, very slow.

  7. frugaltexan75 Says:

    Make sure when you talk to any representative that you write down their name along with the time and date. Most of the phone conversations are recorded, so if you can tell a higher-up -- "On November 30, 2011 at 10:30 a.m. CST I spoke with Rosie who told me ....." they *might* be able to find that phone conversation ...

  8. CB in the City Says:

    I finally got through to someone who cancelled the cable portion and set me up for internet only at a price of $36. Success!

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